Trouble Shooting Guide & Errors

Error: Please launch SteelSeries moment overlay(FOR GEFORCE)

- Solution: Disabled and Enabled GeForce overlay

Error: Please launch SteelSeries Sonar overlay(FOR STEELSERIES)

- Solution: You need to press the SONAR's bind before launching so that the overlay works.

Error: If there is a flicker of menus or black screens in the game.

- Solution: Open SteelSeries -> Settings -> MOMENTS -> Capture and sound -> Turn off "ALLOW MOMENTS TO CAPTURE WHILE GAMING"

Error: The bind button does not work

- Solution: Reinject, if it does not help, you need to run the overlay as an administrator

Error: If no menu appears in the game or the loader closes immediately after opening.

- Solution: install the library from the link - https://aka.ms/vs/17/release/vc_redist.x64.exe

Error: 0x296

- Solution: Need reinject

Error: Unknown network error

- Solution: Problem with your internet connection, you need to check your connection and try again, maybe you are using VPN

Error: Failed to allocate memory/to map memory (x) Please reboot pc and try again

- Solution: The driver was installed incorrectly, you need to reboot the pc and try again(If you are in an internet cafe but the error is recurring, you need to try another PC). If it doesn't help, clean the autorun programs.

Error: Failed to load dependencies(x)(-x) Make sure all antiviruses are disabled

- Solution: You need to turn off all protection and remove all anti-readers and antiviruses from your PC. If it doesn't help, clean the autorun programs.

Error: Please uninstall Vanguard/Faceit first

- Solution: You need to uninstall the Vanguard/Faceit antichip from your PC and try again

Error: AES instruction set is not supported

- Solution: This error means the processor does not support AES instruction set, so it cannot be fixed.

Error: Please enable Intel VT-X/AMD-V in the BIOS

- Solution: To fix this error, enter the BIOS and search for a feature named either "Intel virtualization technology" or "Intel VT-X"/"AMD-V" or "SVM mode" and enable it.

Error: Incorrect HWID

- Solution: Open cmd as administrator, enter these commands one by one

wmic diskdrive get Caption, SerialNumber

wmic baseboard get SerialNumber

if any of those commands failed with an error then something is wrong with your pc, try to reinstall Windows and check if the problem is gone.

Error: VMX/SVM is not supported

- Solution: To fix this error, go to "Control Panel" -> "Programs and Functions" -> "Enable or disable Windows Functions" and make sure that "Virtual Machine Platform" and "Hyper-V" are disabled.

If the error persists, open cmd as an administrator and enter the following command without quotes "bcdedit /set hypervisorlaunchtype off", then press Enter and restart the computer.

If the Windows 11 user and the previous methods did not help him, then you should run PowerShell as an administrator and paste the following command there (in full):

takeown /F "C:\Windows\System32\hvix64.exe" icacls "C:\Windows\System32\hvix64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):For takeown /F "C:\Windows\System32\hvax64.exe" icacls "C:\Windows\System32\hvax64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F del "C:\Windows\System32\hvix64.exe" del "C:\Windows\System32\hvax64.exe"

Error: Either virtual or RAID disk is present. Please revert it back to normal state.

- Solution: Turn off the spoofer or turn off the RAID in the BIOS settings with a complete reinstallation of Windows.